Refund policy

Return & Refund Policy

At NOVIRA, we want you to feel confident with your purchase. If something isn't quite right, you may request a return within 30 days of receiving your order.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unworn and unused

  • Be in its original condition

  • Have all original tags attached

  • Be returned in its original packaging

  • Show no signs of wear, washing, alterations, stains, odors, or damage caused after delivery

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

You can request a return directly through your NOVIRA customer account:

https://shopify.com/99391471922/account

Log in using the email address associated with your order, select the eligible order, and submit your return request.

Please do not send your item back before your return request has been approved. Return instructions and the appropriate return address will be provided after approval.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable, except when the return is due to an error on our part.

We recommend using a trackable shipping service when returning your order.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, submit a request through your customer account as soon as possible so we can review the issue and provide an appropriate solution.

If the issue is confirmed to be our responsibility, we will cover the applicable return or replacement costs.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

Order Cancellations

Orders may be submitted for cancellation within 15 minutes after purchase.

To request a cancellation, access your customer account:

https://shopify.com/99391471922/account

After the 15-minute cancellation window has passed, we cannot guarantee that the order can be canceled because processing may have already begun.

If the order has already been processed or shipped, you may request a return after receiving it in accordance with our 30-day return policy.

Exchanges

If you need a different size, the fastest option may be to return the eligible item and place a new order for the desired size once your return has been approved.

Business Information

NOVIRA is operated by:

HORIZON PRIME COMMERCE LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States

Please note that this is our business mailing address. Do not send returns to this address unless specifically instructed to do so in your approved return request.

Questions About Your Return

For returns, refunds, or cancellations, please use your customer account:

https://shopify.com/99391471922/account

We reserve the right to refuse returned items that do not comply with the conditions outlined in this policy.