Shipping Policy

Last updated: August 19, 2026

At NOVIRA, we work to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are processed within up to 48 business hours after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Time

Our estimated delivery time is:

7–15 business days after dispatch

Please note that the processing period of up to 48 business hours is separate from the estimated shipping time.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs procedures, weather conditions, high-demand periods, or public holidays.

Order Tracking

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to update after your order has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify the delivery address.

NOVIRA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your package may be delayed, please contact our support team so we can assist you.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

We may request photographs, tracking information, or other details to investigate the issue with the shipping carrier.

If the issue is confirmed, we will provide an appropriate solution in accordance with our Return & Refund Policy.

Customs and Import Charges

Depending on the destination country, an order may be subject to local customs procedures, duties, taxes, or import charges.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

Contact Us

If you have questions regarding shipping or your order, please contact us:

Email: simfranj@gmail.com
Phone: 7302889173

NOVIRA
Operated by HORIZON PRIME COMMERCE LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States